Our Support Process

When technology doesn’t work properly, neither do you.

That’s why we make our support process simple – so you’re never left without the assistance you require to stay productive despite. We encourage our clients to create support tickets whenever they need us via one of the following methods:

  • Email: send us an email to support@ctcnetworks.com
  • Web: visit our client portal by Clicking Here
  • Phone: give us a call at (615) 550-0020 to speak with a dispatcher

After opening a ticket, you will receive a confirmation email confirming that we have received your request. Our dispatcher will then route the ticket best available resource.

If a C- level, Partner or other high ranking executives’ ability to work is impaired, the issue is treated as an emergency.

After hours tickets notify our on call staff and work will begin to restore service as quickly as possible.

Regardless of whether tickets are created during business hours or after hours, we will send you regular updates via email, and an additional email will be sent to confirm when the ticket is closed.