We have worked with CTC for more than 15 years. They are more than a vendor. They are a valued partner and integral component of our business success. We know we can count on their guidance and expertise to maintain our network and to provide cost-effective solutions to any IT challenges that arise. I appreciate the fact that CTC does not try to sell us hardware, software or services that do not support our business model. The CTC staff has taken the time to understand our business, and on the rare occasions when problems arise, they respond promptly with solutions to keep us up and serving our clients.
“Their prices are competitive with other companies around town, and the service makes up for any extra fees we might have. . . I value their opinion and I know that what we purchase must work well for them too and I want to help make things easier on them as well as for my staff here.
From experience at working at a larger company, it is easy to get lost in the crowd. I like smaller businesses because they are more in tune to their clients, know them by name even. It truly makes for a better working relationship. Small businesses tend to go the extra mile or two when, or if, they need to. I respect that.
They understand what the needs/concerns are in healthcare. They are available when I need them. If I call about an emergency, whether during regular business hours or after hours, I am speaking with someone within 30 minutes. I appreciate that. I can also brainstorm with them on new equipment or processes we are thinking about taking on in the future.”
“I’ve interviewed you, shared business philosophies, and have had you show up immediately in a time of trouble. I feel I can trust you because you’ve earned my trust. With that being said – I don’t surrender my own responsibility to manage you – as my vendor. And any business needs to understand that. No one looks out for you the way you look out for you. But in that mode of thinking – in looking out for myself – I find CTC to be the type of company who I can trust to do what they say they are going to do.
I also understand that CTC has invested heavily in the latest network monitoring technology – which enables you to be a pro-active partner instead of a reactive support vendor. This translates to higher productivity for NAA.
You helped engineer the network and your DNA is all over it. With that being said – you did a great job in designing cost effective solutions. And you have always provided ideas and guidance that allows me to extend the life of my investments – keeping my cost down while providing the best technology. You’ve continued to prove yourself, you are knowledgeable and honest. 2 way conversation is important and I have that with you. I can call and share a frustration with the understanding that we’re going to deal with it. I feel like I have a partner.”
“The choice of IT support for one’s business is the one of the most important decisions that is made. I trust CTC to protect our IT needs without reservation. The proof is in the pudding, in working with them for two decades, they have never failed us and have always come through. They also have longevity with their technicians. That says something about the culture of CTC.
When we call with a problem or question they are prompt, friendly and extremely helpful. We are an infertility center with three laboratories and an ambulatory surgery center and they have kept us running. If something is failing on our system, they at times know it before we do because of their on-going monitoring.
I prefer to work with an IT company that I can call and a live person always answers and resolves my problem. They take a proactive position and not a reactive. I can unconditionally, and without reservation, recommend CTC.”